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#1 Posted : 07 June 2018 11:58:52(UTC)
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Not sure what is happening or if you are trying to subtly tell me something but my name/email is not recognisable by the forum and I can't log in. Claire Bruce

Edited by user 07 June 2018 12:14:11(UTC)  | Reason: Password re-set

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#2 Posted : 21 July 2018 19:15:32(UTC)
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Not sure what is happening but same thing is occurring today as can't log in - says my user name/email is not recognised.
Claire Bruce

Edited by user 21 July 2018 19:16:06(UTC)  | Reason: Not specified

ed Offline
#3 Posted : 22 July 2018 06:04:45(UTC)
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Hi Claire. If you have had your password reset your browser may still be using the old one. Try re-entering the email address you registered with and password. If you can't remember them, try the "forgotton password" link (check spam if you don't get the email).
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#4 Posted : 02 September 2018 18:20:01(UTC)
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Originally Posted by: Guest Go to Quoted Post
Not sure what is happening or if you are trying to subtly tell me something but my name/email is not recognisable by the forum and I can't log in. Claire Bruce


Same thing has happened again. Can someone sort out my login.
ed Offline
#5 Posted : 02 September 2018 19:35:14(UTC)
ed

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Have you entered the wrong password 5 times? If not you should be able to use the "forgotten password" link.
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#6 Posted : 08 September 2018 14:21:48(UTC)
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It wont actually recognise my email address on the "forgotten password" so not sure what is happening. Is there anything else I can do?
Claire
amanda thompson Offline
#7 Posted : 08 September 2018 15:21:37(UTC)
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Claire, I've re-set it and have emailed you.
Claire Bruce Offline
#8 Posted : 08 September 2018 15:30:16(UTC)
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Thanks Amanda. I am back in!
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#9 Posted : 10 September 2018 20:33:03(UTC)
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I'm having the same problem.
Guest
#10 Posted : 11 September 2018 19:27:42(UTC)
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this is alan mann. I'm having the same problem
amanda thompson Offline
#11 Posted : 12 September 2018 09:15:55(UTC)
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If you click on login you will see there is a 'forgotten password' option you can use. Your username is your email address, the one you used to first register for the site.
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#12 Posted : 15 September 2018 23:42:36(UTC)
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it wont recognise my email address. alan mann
ed Offline
#13 Posted : 16 September 2018 10:52:38(UTC)
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It won't recognise your email address because you've entered the wrong password 5 times. If you can't remember your password, it's best to try it no more than 4 times and then use the "forgotten password" link. If you try 5 times you get locked out and we have to reset it. I've reset it now, you should get an email with a new random password (check spam if you don't).

Edited by user 16 September 2018 10:53:20(UTC)  | Reason: Not specified

Eve Gallop-Evans Offline
#14 Posted : 17 September 2018 20:10:44(UTC)
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Ed, do you know why In the past few months I have had to login to the Forum every time? Despite “Remember me”, it logs me out. No major problem, but just an extra step which is a bit of a pain.
Jenny Martin Offline
#15 Posted : 17 September 2018 20:27:23(UTC)
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Eve, I’ve been having the same issue recently
amanda thompson Offline
#16 Posted : 18 September 2018 08:13:37(UTC)
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A few months ago there was a system upgrade. You're correct, you will need to sign in more regularly. However you can use your browser to auto-fill your password.
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Eve Gallop-Evans on 18/09/2018(UTC)
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#17 Posted : 29 September 2018 18:48:05(UTC)
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I have been having problems logging into the forum for the last couple of weeks . It doesnt seem to recognise my email address . Thanks , Susan Watson.
ed Offline
#18 Posted : 01 October 2018 16:31:04(UTC)
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Have you entered the wrong password 5 times? If not you should be able to use the "forgotten password" link.
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#19 Posted : 01 October 2018 16:47:39(UTC)
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Hi Ed , no , it wasn’t recognising my email address . Amanda has already sorted it . Many thanks , Sue.
ed Offline
#20 Posted : 01 October 2018 19:23:54(UTC)
ed

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I'm not sure what you mean by "not recognising your email address"? On the forgotten password page? The only way you can get locked out is by entering the wrong password 5 times.
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